Frequently Asked Questions (FAQs)
Purchasing/Returns
Shipping
Custom Bulk Orders
PURCHASING/RETURNS
Can I purchase just one item?
Select apparel and hardgoods are available for individual purchase. Other items within the OSF Ministry Merch store noted as group and bulk orders have minimum order quantities.
May I return an item?
Products purchased on the OSF Ministry Merch store are non-returnable. Please refer to available size charts to ensure you select the correct size and color.
What if an item arrives damaged?
If an item is damaged during shipping, please email us at orders@pointcore.com within 10 days of delivery.
Do OSF Mission Partners receive an additional discount?
OSF Ministry Merch store apparel and hardgoods are offered by Pointcore at a special savings. There are no additional discounts outside of the quantity price breaks listed.
Is payroll deduction available?
Payroll deduction is not currently available.
What types of payment are accepted?
There are two payment options:
- Personal credit card (taxable)
- For bulk and group orders, an OSF HealthCare department can be invoiced. An OSF HealthCare business unit and department number are required at the time the order is placed. This option is only available for bulk/group orders.
SHIPPING
How long will my order take?
Typically individual orders will take approximately two weeks to be produced and delivered. Bulk special order fulfillment times will vary and will be provided by a store representative at the time of order.
What options are available for shipping?
OSF Ministry Merch purchases can be shipped to the destination at your choice or delivered via OSF Courier to select OSF Hospitals and buildings. See available locations at checkout.
What is the cost of shipping?
Shipping will be calculated on the weight of products selected. If you choose to courier the item(s) to one of the available OSF locations, a flat fee will be charged.
CUSTOM BULK ORDERS
What is a custom order? Who do I contact?
Custom bulk orders are available if minimum quantity requirements are met, following brand guidelines of OSF HealthCare. Please submit a request for a custom bulk order.
May I get a sample of a product before ordering?
Samples for bulk and group orders are often possible. Please reach out to us at orders@pointcore.com if you are interested in ordering a sample of an item.